We recognize the importance of privacy and we are committed to protecting your personal privacy. This privacy policy outlines the types of personal information we receive and collect when you use our services (or this web site), as well as some of the steps we take to safeguard information. We hope this will help you make an informed decision about sharing personal information with us.

Remember, by using this web site, you agreeing to be bound by the terms set out in this privacy policy, and further when you provide us with personal information (i.e. your name, email address or credit card particulars) then you are authorising us to use that information in accordance with the terms of this privacy policy.

Collection of Personal Information

  • We collect personal information when you register for a service or otherwise voluntarily provide such information to us. Such as:
    • Submitting a query or raising a request for further information or contact
    • Subscribing to our newsletter
    • Downloading or request certain materials
    • Making a purchase(s) through our online store
    • Refer a friend to our web site. 
  • In pursuit of clarity, we note that we may combine personal information collected from you at different times in order to provide you with a better user experience, including customizing content for you. 
  • We use cookies and other technologies to enhance your online experience and to learn about how you use our website in order to improve the quality of our services. In this regard, our servers may automatically record certain information when you visit our website, including the pages you visit, your IP address, browser type and language, and the date and time of your visit. We cannot identify you individually from this information. This information is used to make improvements to our site and make it easier to find the information you are looking for.

Use of Personal Information

  • We may use personal information to provide the services you’ve requested, including sending email newsletters, or sending printed materials to your home. We access your information do so only a need-to-know basis.
  • We may also use personal information for auditing, research, quality assurance, verification and analysis to operate and improve the services we offer.
  • We may share aggregated non-personal information with third parties outside of our business to further improve our services.
  • If we use third parties to assist us in processing your personal information, then, we require that they adhere to and comply with our Privacy Policy, and any other appropriate confidentiality and security measures. Such third parties are only authorised to use your Personal Information for the sole purpose of processing your transaction with us, including delivering any service you have requested.
  • If required to do so by law, we may also share information with third parties in those circumstances as may include, without limitation, when complying with legal process or a court order, preventing fraud or imminent harm, and ensuring the security of our network and services.
  • We process personal information on our servers in Australia and in other countries. In some cases, we may process personal information on a server outside your own country however the level of security, confidentiality and privacy in respect of such information shall not lessen or diminish irrespective of where your information is processed.

Your choices

  • Where reasonably possible, we shall offer you choices when we ask for personal information.
  • You may decline to provide personal information to us and/or refuse cookies in your browser, although some of our features or services may not function properly as a result.
  • We make good faith efforts to provide you with access to your personal information upon request and to let you correct such data if it is inaccurate and delete it, where possible.

Changes in our policy 

We reserve the right to change or remove this privacy policy at our absolute discretion. If we decide to change our privacy policy we will post those changes here. We encourage you to visit this area frequently to ensure that you remain informed. 

Further Information

For more information about our privacy practices or protocols, please contact us via email at privacy@mrchillax.com

Please Note: To assist us in actioning your request, please provide your full name and details of the product or service to which your request relates.